Returns & Refund Policy

Thank you for shopping at lastunique.com. Information and terms about product quality and suitability for use are listed in our Terms and Conditions. Following are the terms and conditions that constitute our Returns and Refund Policy.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

Return Policy On Customer Remorse

In the case you change your mind, all items that you have ordered can be returned within 14 days, starting from the day after you received your order. Please notify us for a seamless return process by email at info@lastunique.com. We only accept returns for customer remorse on the following conditions:

  • The item must be unused and in the same condition that you received it;
  • For items with a manufacturer seal, the manufacturer seal must be unopened;
  • The item must be in its original packaging with all original accessories;

To return the product, you must contact us first. Do not send items back without contacting us first. If you change your mind after receiving the product, then you must send the product back to us, in the condition mentioned above, and as per the instructions provided by us at your own cost and risk. The shipping charges in such cases are to be borne by you. In case, you change your mind, after we have already processed the product for delivery, then you must not unpack the order when they are received by you and you must send the order back to us, as per the instructions at your own cost and risk.

Returns must be shipped within 7 days of receiving the instructions and you must immediately share the Return courier tracking ID/AWB number/consignment number with us so that we can monitor the transit of the Return to us.

Return Policy On Damaged, Wrong Or Dysfunctional Products

If you find products in your order damaged, wrong or dysfunctional, please contact us directly by email at info@lastunique.com.
In the aforementioned case, you will have 30 days to return the items by shipping these products and get a refund or replacement. This period starts from the day after you receive your order. This also includes items that become faulty within 14 days of receiving the order.

Restocking Fee

There is no restocking fee for returned orders.

Returning An Order

Contact us by email, state the reason for your return and start packing and delivery item as per our instructions:

  1. Securely pack the items in a box.
  2. Use the address to ship as provided in the instructions you receive from us.
  3. Ship the package from the nearest post office or shipping company of your choice.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Depending on shipping location, the time it may take for your exchanged product to reach you may vary.

Canceling an order

You have 24 hours before the item(s) have been processed for delivery to cancel your order. In case your order has already been processed for delivery, kindly follow the return policies stated above that corresponds to your reason for return.

Lost shipments

If at least 2 days have elapsed since the expected delivery date, please contact our customer service via email and allow us at least 5 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 5-day investigation, the shipment will be declared lost, and you will be entitled to a full refund, or we will send a replacement if you choose so.

Refund process

The refund will be initiated once your product is received back at our warehouse and inspected by our team. Once your product inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Once approved, the refund takes 5-10 business days to process. All refunds shall be credited only to the credit cards, debit cards, prepaid cards, digital wallets or the bank account, as the case may be, from which the payment was originally received. We may make a deduction from your refund for any loss in the value of the products returned if the loss is the result of unnecessary handling by you (for example using or wearing the product prior to return). In case of late or missing refunds:

  • If you haven’t received a refund yet, first check your bank account again;
  • Then contact your credit card company, it may take some time before your refund is officially posted;
  • Next contact your bank. There is often some processing time before a refund is posted;
  • If you’ve done all of this and you still have not received your refund yet, please contact us;

Your Rights

Notwithstanding the foregoing, nothing in this policy is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any personal injury resulting from our negligence. You have certain rights as a consumer including legal rights relating to faulty and/or miss-described goods and you are requested to acquaint yourself with the same.

Contact us by email at info@lastunique.com or by phone (+370) 69822863, (+47) 45257624 for questions related to refunds and returns.

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